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Managing remote and hybrid teams: training for connected leadership

Hybrid work may be established, but leading it well is not automatic. Managers must build trust, maintain connection, recognise when someone is struggling and create fair accountability, often without having the whole team in one room.

Managing Remote & Hybrid Teams is an HSG workplace training program that equips managers to lead distributed teams through clear communication, inclusive team practices, trust, accountability and wellbeing. It can be delivered onsite or online as a single workshop or tailored series.

Tell us what your team needs

Complete the form and we’ll recommend the most suitable service, format or next step for your organisation.

No obligation. We respond to all enquiries within 12 hours.

Strong hybrid teams start with capable managers

Hybrid arrangements can work well, but they leave less room for vague expectations, inconsistent communication and proximity-based decisions. When managers are not equipped to lead across distance, trust, inclusion and accountability can become uneven.

Managers shape engagement: Managers account for 70% of the variance in a team’s engagement, according to Gallup’s 2024 employee engagement analysis.
Engagement remains fragile: Just 20% of employees worldwide were engaged at work in 2025, according to Gallup’s State of the Global Workplace 2026 global data summary.

Practical manager training can help teams create clearer communication, fairer expectations and stronger connection across locations.

Talk to us about practical training for your remote and hybrid leaders.

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Who this is for

This program is designed for:

new and emerging managers leading remote or hybrid teams;
experienced managers refining how they lead across distance;
managers responsible for teams across multiple sites or time zones; and
leaders preparing their teams for a new or changing hybrid-work model.

What the workshops involve

Sessions are practical and discussion-led, built around the real situations managers face. Participants learn how to:

run inclusive meetings that give remote and onsite team members an equal voice;
set clear expectations and accountability without micromanagement or surveillance;
strengthen trust, communication and connection across locations;
recognise when a team member may be struggling and respond appropriately; and
reduce proximity bias and support fair access to feedback, recognition and development.

Programs are available as 90-minute workshops, half-day intensives or ongoing series. Content can be tailored to the organisation’s operating model, tools and team structure.

Delivery is available onsite in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, across regional Australia, and in New Zealand and Asia-Pacific locations. Virtual delivery is available nationwide, throughout New Zealand and across Asia-Pacific.

Outcomes you can expect

HSG can report on attendance, participation, staff feedback and participants’ reported confidence and usefulness after delivery. Managers also leave with a practical action, communication rhythm or team norm to apply in their next meeting.

Over time, stronger remote and hybrid leadership capability can support trust, engagement, retention, collaboration and the equitable inclusion of dispersed staff. These are business-aligned outcomes rather than guaranteed results from a single workshop.

What clients say

Merv Neal hosted an engaging and insightful workshop on managing teams during COVID times. We were given some tips and also encouraged to think about the specific needs of our team and develop our own strategies which would work best in our situation. Thank you Merv for helping us with some great strategies that we are working towards to help us get through these challenging times.

Sureshini Mendis

Leica Biosystems

It was really nice to be able to have all our team from all over the world join the session with our facilitator for a Stress/Resilience presentation via Zoom, and to be able to make it available for those who were unable to join us at the time via a recording.

The team at Holistic Services Group were very helpful and considerate to our needs and what we wanted out of the presentation and organised everything for us very smoothly!

Stella Vovos

Australian Volunteers International

Experience and credentials

HSG has delivered workplace wellbeing programs since 2003 and is trusted by more than 1,600 organisations, including Microsoft, Telstra, KPMG and Australia Post. Sessions are delivered by specialist facilitators with relevant backgrounds in leadership, psychology or organisational development, matched to the organisation’s brief.

HSG delivers onsite in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, across regional Australia, and in New Zealand and Asia-Pacific locations. Virtual delivery is available nationwide, throughout New Zealand and across Asia-Pacific.

Related leadership programs

This program sits within HSG’s wider leadership development and manager capability work and can be paired with emotional intelligence for leaders, psychological safety for leaders and the work-life balance program. HSG can also combine these topics into a tailored manager capability series.

Frequently asked questions

It is designed for managers leading hybrid or fully remote teams, managers of multi-site or multi-time-zone teams, and leaders preparing their people for a new way of working. It suits both newly remote managers and experienced leaders.

A policy establishes parameters, but it does not give managers the practical skills to communicate, build trust, manage performance and include people fairly across different locations. Training helps managers translate the policy into consistent day-to-day leadership practices.

HSG reports on attendance, participation and staff feedback. Our experience shows that over time, stronger remote and hybrid leadership can support engagement, retention, collaboration and the equitable inclusion of dispersed staff. We focus on realistic, evidence-informed outcomes.

Yes. HSG delivers onsite in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, across regional Australia, and in New Zealand and Asia-Pacific locations. Virtual delivery is available nationwide, throughout New Zealand and across Asia-Pacific, so fully remote and hybrid teams can both take part.

Yes. Sessions are tailored to your operating model, tools and team structure, and run as a 90-minute workshop, a half-day intensive or an ongoing series.

Trusted by 1,600+ organisations across Australia and Asia-Pacific

Supporting corporate, government, healthcare, education and not-for-profit sectors

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HSG has supported more than 1,600 organisations across corporate, government, healthcare, education and not-for-profit sectors, including Microsoft, Telstra, Commonwealth Bank, BHP, the Department of Defence, St Vincent’s, the University of Sydney, Deakin University, The Smith Family and headspace National Youth Mental Health Foundation.

Start the conversation

More than 1,600 organisations have trusted HSG to deliver practical workplace wellbeing programs across Australia. Tell us what your team needs, and we’ll help you identify the right next step.

Enquire Now

We respond to all enquiries within 12 hours.