Holistic Service Group Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What information do we collect?
We collect personal information from you when you make an enquiry or subscribe to our newsletter: This may include your name, e-mail address, phone number, job title, employer/business, state, country.
Usage data is automatically collected for everyone that uses our website. It may include the following: your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, type of mobile device, mobile operating system, the type of mobile internet browser, and other diagnostic data.
- Web Beacons. Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit HSG, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To report on usage of our website. We produce statistical reports on aspects such as how many people visit each web page, how long they spend on the page, and so on. We use these reports to identify problems and improvements that we can make.
- To Respond to your enquiry: If you have submitted an enquiry, we may contact you by email, telephone calls, or SMS.
- To provide you with news etc. If you have subscribed to our newsletter, we may email you with articles, special offers, and information about services and events which we offer. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Retention of Your Personal Data
If you make an enquiry with us, we may retain your personal data indefinitely, so that if you enquire again in the future, we have a history of our previous communications, so that we may better serve you.
Security of Personal Information
Our website uses Secure Socket Layer (SSL) technology to encrypt your enquiries to us. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Disclosure of Personal Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Delete Your Personal Data
You have the right to delete or request that we assist in deleting the personal data that we have collected about you. You may contact us to request access to, correct, or delete any personal information that you have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.